Frequently asked questions.
At Flensted, we aim to make your shopping experience as smooth as possible. Our FAQ page is designed to answer the most common questions you may have about our products, ordering process, shipping, returns, and more. Whether you're a new customer or a returning buyer, we hope you find the information you need quickly and easily here.
Shipping, orders, returns & refunds.
What payment methods do you accept?
We accept the following payment methods:
Credit card, Visa, Mastercard, Maestro, American Express, UnionPay, Vipps, Swish and
MobilePay.
What is your return policy?
If you wish to cancel your purchase, please return the product to us without undue delay and no later than 14 days after notifying us of your decision to cancel. The return period is considered met if the product is sent back before the 14-day deadline expires. Please ensure that the product is in its original, unopened packaging for a full refund. Kindly note that you are responsible for the cost of return shipping.
How do I initiate a return?
To initiate a return, please follow these steps:
- Prepare your return package: Ensure that the product is in its original, unopened packaging.
- Drop off your package: Take your return package to a GLS parcel shop.
- Get a receipt: Make sure to obtain a receipt for the return as proof of drop-off.
Send your return to the following address:
Flensted Mobiler ApS
Brovej 6
5464 Brenderup
"RETURN"
Once we receive and process the returned products, we will issue a refund within 1-7 working days. If you have any further questions or need assistance, feel free to contact us at: customer@flensted-art.com
Do you offer gift wrapping?
Yes, we do offer gift wrapping! You can add this option to your cart when placing an order with us. Simply select the gift wrapping option during checkout, and we'll take care of the rest.
Product information.
Is a Flensted Mobile a toy?
No, the mobile is designed to be a pleasure to the eye and a stimulus to the imagination. Do hang out of reach of children. It is not a toy.
Are all your designs handmade?
Yes. All our mobiles are handmade in Denmark. Made by our local craftsmen working from home.
What materials are your designs made of?
Our mobiles are made of cardboard, wood, aluminium or plastic foil.
How do I maintain my mobile?
Our mobiles are primary made of cardboard should only be brushed gently with a soft brush.
Mobiles that are made of wood, aluminum or plastic can also be gently wiped with a cloth wrung out with a light solution of dish soap.
Where and how do I hang my mobile?
If you can't attach your mobile to the ceiling with a pin or hook (e.g. if you have a concrete ceiling etc.) we reccomend to use Tesa Powerstrip.
Can your mobiles hang outdoors?
Unfortunately not. As our mobiles are designed for interior decoration, they are sensitive to even the slightest wind and are not suitable for outdoor hanging.
Did you know?
Almost all of our mobile can easily hang from a tiny nail, or even a pin.
Contact us.
If the above 'FAQ' did not provide the information you need, please feel free to reach out to us by the form below or send us an email at customerservice@flensted-art.com We aim to respond to all inquiries within 24 hours on weekdays. If your question is about an existing order, please include your order number.